FAQs
Support
General
This seems to be the most frequent asked question by global buyers. The answer is: Both.
We started our business in 2012 as a factory business office. At the first beginning we only export our factory's products. With the development of business, the product line becomes wider and wider, In 2014, we became a separate company independently. We spent much time selecting and developing qualified manufacturers.
During the past 8 years, we worked with many factories. Some high-pricing ones, some poor-responsibility ones, some often-delay-delivery ones... Because of this, we got BIG LOST during the past years and we met all kinds of problems.
Since then, our top principle was that we only work with the RIGHT factories, no matter how big are them, as long as they can produce in strict accordance with our rules and requirements. Then we evaluated some factories and choose the proper one , negotiated with them, and the best part is, we invested them. so that we could have control power on manufacturing sector.
In this way, we still have good conditions (price & quality), even better than some other manufacturers.
Thanks to the support from our long-term customers, after eight years of development, we now have 3 owned factories, one produces disposable plastic products, and the other two produce disposable non-woven and paper products. We've invested more than 15 million RMB in total.
DELIVERING QUALIFIED GOODS CONTINUOUSLY is our principle and we will always treat it seriously.
Our head office is located in Hefei city, Anhui province. Our factory is located in Xiantao city, Hubei province.
From our head office to our factory (Hefei - Xiantao), it costs about 2.5 - 3 hours on the way.
Reach us by air )
Shanghai - Hefei about 50 minutes | Guangzhou - Hefei about 1.5 hour | Shenzhen - Hefei about 2 hours
Hongkong - Hefei about 2 hours | Qingdao - Hefei about 75 minutes
Reach us by train )
Shanghai - Hefei about 3 hours | Wuhan - Hefei about 2 hours | Ningbo - Hefei about 4 hours | Yiwu - Hefei about 4 hours
If you are not sure for the best route, you could contact us. We will give you suggestion to assure you have a good trip.
Our disposable products are low value daily-use consumables, we mainly sell to business customers (B2B).
For sea transportation, our MOQ is 20'ft full container, we accept multiple products mixed load.
For some special order like trial order or supplementary order, the MOQ is negotiable according to specific conditions.
For air transportation, we don't require full container order. The MOQ depends on different products.
Yes, of course. We accept OEM and private labeling.
Sure. We have many experts in the industry and will try to develop products according to your requirement or design artworks.
Sample
Usually samples (or counter samples) are free, we don't charge for it. However, we might charge courier cost or ask for customer's courier account.
We send many samples on our account every week and month, it’s a very big cost caused by this. So now we are required to ask for customer’s courier account. If we can reach an order, the courier cost will be deducted from the amount of total amount. Hope you can understand and thanks for your understanding & support.
We know when a customer let us send samples, it means the customer has interest in the products or would like to give a chance to evaluate whether could work with. We really appreciate that and we will try to find a way to reduce the pre-order cost.
Sure. We will send producton samples to customers and the samples are free of charge.
Payment
Generally we accept these two payment terms:
1) T/T Swift Transfer
For sea transportation: T/T 30% advance payment as deposit, the balance pay against B/L copy in 5 days.
For air transportation: T/T 50% advance payment as deposit, the balance pay before shipment.
2) L/C at sight
Yes, of course. You will not get confused that have to transfer to any third-party company.
We offer two options: Transfer to our Bank of China account / Transfer to our US Bank account.
Sorry, we mainly sell goods to a business, not an individual. Usually Paypal is not acceptable by us.
Service
Usually within 24 hours during working days.
Usually we use Email, Telephone, Wechat and Whatsapp.
Trustworthy Disposable Protective Products Supplier
Committed to provide quality disposable protective products that meet all your needs.
