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FAQs

General

Are you a manufacturer or trading company?

This seems to be the most frequently asked question by global buyers. The answer is: Both.

 

We started our business in 2012 as a business office of factory (produce disposable plastic and non-woven products).

 

In the beginning, we only sell and export products manufactured from our own factory. With the development of the business, our product line became wider and wider, we started to purchase from many other manufacturers and handle consolidated orders.

 

Finally, we became a separate company independently in 2014. Subsequently, we developed rapidly and established cooperative relationships with many manufacturers. 

 

However, not all factories are worthy of long-term cooperation. Some cooperation have also created a lot of problems and troubles for us, and some have brought a lot of losses.

 

In the early stages of our development, we learned deeply that the cost of working with the wrong suppliers was too high. We encoutered various problems that we cannot tolerate and we suffered huge losses. 

 

Those factories who increase prices at will, those factories who deliberately quoting higher prices for orders of export goods, those factories pay little attention to order delivery and fulfillment, those factories with frequent delivery delays and responsibility, and factories who cannot supply qualified products continuously... We will never cooperate again.

 

We learned deeply that the cost of working with the wrong suppliers was too high. Thus, we attach great importance to selecting qualified suppliers, and we spent much time selecting and developing qualified manufacturers, together with conducting follow-up evaluations.

 

Our top principle is that: We only work with the RIGHT factories. No matter how big they are, no matter how long time they exist, as long as they can produce in strict accordance with our rules and requirements.

 

Then we evaluated some of them and choose the proper ones, negotiate with them. And the best part is that: We invest real money into our approved suppliers, acquire shares and deepen the relationships.

 

In this way we could have control power on manufacturing sector. And we still keep good conditions (price & quality), even better than some other manufacturers.

 

Thanks to the support from our long-term customers, after eight years of development, we now have 3 owned factories, one produces disposable plastic products, and the other two produce disposable non-woven and paper products. We've invested more than 15 million RMB (about 2.25 billion U.S. Dollars) in total.

 

DELIVER QUALIFIED GOODS CONTINUOUSLY is our principle and we always treat it seriously.

Where are you located? How to reach your company and factory?

Our head office is located in Hefei city, Anhui province. Our factory is located in Xiantao city, Hubei province.

From our head office to our factory (Hefei - Xiantao), it costs about 2.5 - 3 hours on the way.

 

Reach us by air )

Shanghai - Hefei  about 50 minutes  |  Guangzhou - Hefei  about 1.5 hour  |  Shenzhen - Hefei  about 2 hours

Hongkong - Hefei  about 2 hours  |  Qingdao - Hefei  about 75 minutes

Reach us by train )

Shanghai - Hefei about 3 hours  |  Wuhan - Hefei  about 2 hours  |  Ningbo - Hefei about 4 hours  |  Yiwu - Hefei about 4 hours

 

If you are not sure for the best route, you could contact us. We will give you suggestion to assure you have a good trip.

What's the MOQ of each order?

Our disposable products are low value daily-use consumables, we mainly sell to business customers (B2B).


For sea transportation, our MOQ is 20'ft full container, we accept multiple products mixed load.
For some special order like trial order or supplementary order, the MOQ is negotiable according to specific conditions.


For air transportation, we don't require full container order. The MOQ depends on different products.

Do you accept private label?

Yes, of course. We accept OEM and private labeling.

Can you accept customized products?

Sure. We have many experts in the industry and will try to develop products according to your requirement or design artworks.

Sample

Do you provide free samples?

Usually samples (or counter samples) are free, we don't charge for it. However, we might charge courier cost or ask for customer's courier account.

 

We send many samples on our account every week and month, it’s a very big cost caused by this. So now we are required to ask for customer’s courier account. If we can reach an order, the courier cost will be deducted from the amount of total amount. Hope you can understand and thanks for your understanding & support.

 

We know when a customer let us send samples, it means the customer has interest in the products or would like to give a chance to evaluate whether could work with. We really appreciate that and we will try to find a way to reduce the pre-order cost.

Can I request production samples before shipment?

Sure. We will send producton samples to customers and the samples are free of charge.

Payment

What's your payment terms?

Generally we accept these two payment terms:

 

1) T/T Swift Transfer

For sea transportation: T/T advance payment before production, the balance pay against B/L copy in 5 days.

For air transportation: T/T advance payment before production, the balance pay before shipment.

 

2) L/C at sight

Is the beneficiary name same with your company name?

Yes, of course. You will not get confused that have to transfer to any third-party company.

 

We accept currency both USD and EUR Transferring.

Can I pay via Paypal?

We mainly sell goods to a business, not an individual. Generally Paypal is not acceptable by us.

 

However, if you need to pay us a small amount (for samples fee or some special charges), you could pay via Paypal.

Service

How long could I get replied after send you an inquiry?

Usually within 24 hours during working days.

What communication methods do you use?

Usually we use Email, Telephone, Wechat and Whatsapp.

Trustworthy Disposable Protective Products Supplier

Committed to provide quality disposable protective products that meet all your needs.

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